Privacy and Cookies

Who we are

Walsingham Gallery and Framing is a sole trader. We sell art and related products from our gallery in North Norfolk and online. We also supply framing services.

What personal data we collect and why we collect it

We may collect and process the following personal data:-

• Your name
• Email address
• Home address
• Delivery address
• Date of birth
• Telephone numbers
• Credit or debit card details
• The content of emails received.

Details collected of your visits to our website may include time spent browsing, searches made, products added to wishlists and other resources accessed.

How we collect data

We collect personal data when you contact us through our site, register your details, place an order through our site, buy a gift voucher, ask to be notified when an item is in stock, sign up to receive our newsletter, email or phone us.

Our website www.walsinghamgalleryandframing.co.uk may also automatically collect information such as details of your visits to our site and data about your computer.

How we process your data

Data collected is used to:-

• Enable use of our website
• Provide information required
• Process and fulfill your order
• Take payment
• Arrange delivery through Royal Mail or courier companies
• Communicate delivery information and inform you of any delays or queries
• Resolve problems should they occur
• For authentication or identity checks
• Detect and prevent fraud
• Review and improve our products and services
• Keep you informed, if subscribed, about new products, offers or other information we believe may be of interest when this has been requested and consented to.
• To fulfill our legal obligations

Why we process personal data

We process personal data in order to fulfill a contract / contractual obligation with you or because you have asked us to take specific actions before entering into a contract. This is the legal basis for us doing so.

We may process your data on a consent basis such as if you ask to be subscribed to our emails but if such activities require your consent, we will first obtain consent.

We may also process and disclose your personal data on a legitimate interest basis if necessary, such as informing the authorities about fraudulent or criminal acts.

Contact forms

If you contact us to make an enquiry using our contact form, the data collected therein – name, email address and the content of your enquiry is used to respond to your question only.  Details entered on a contact form are not used for any marketing purposes, and you will not be subscribed to our mailing list.  If you wish to subscribe to our mailing list, this can be done separately via the link on our homepage.

Cookies

This site uses cookies – small text files that are placed on your machine whilst you browse our site. As a rule, cookies will make your browsing experience better. In some cases, for example with our online shop, the cookies are an essential part of enabling you to buy products from us online. However, you may prefer to disable cookies on this site and on others. The most effective way to do this is to disable cookies in your browser. We suggest consulting the Help section of your browser or taking a look at the About Cookies website which offers guidance for all modern browsers.

On our website cookies are used for two purposes

To run our online Shop (WooCommerce)

We use the WooCommerce ecommerce platform to run our online gallery shop. As part of this WooCommerce makes use of 3 cookies:

• woocommerce_cart_hash
• woocommerce_items_in_cart
• wp_woocommerce_session_

The first two cookies contain information about the cart as a whole and helps WooCommerce know when the cart data changes. The final cookie (wp_woocommerce_session_) contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. No personal information is stored within these cookies.

To measure website usage (Google Analytics)

We use Google Analytics to collect information about how people use our website, and from time to time use other third-party services. We use this information to better understand how our customers use our site and to improve the online service we offer.

Google Analytics stores information about the time you spend on our website, how you got there, the pages you visit, what you click on etc. We do not collect or store any personal information (e.g. your name or address) so this information cannot be used to identify you. We do not allow Google to share our analytics data.

You can opt out of Google Analytics by implementing the Google Analytics Opt-out Browser Add-on.

For more information on the cookies set by Google Analytics, please refer to the Google Code website.

Who we share your data with

We share your data when necessary with the following in order to fulfil any contractual obligations to you:

• WooCommerce ecommerce platform that runs our online gallery shop.
• PayPal, who process your payments on our behalf
• Royal Mail and other couriers, to enable delivery of orders placed
• The suppliers of products purchased, for warranty, repair and replacement purposes

We may also share your personal information in connection with any legal proceedings or for the purpose of fraud prevention.

We will not sell, lease or distribute your personal information to any other third parties without your permission unless required by law to do so.

How long we retain your data

Data is only held for as long as it is required for the purpose it was collected.

We keep contact form entries for six months, analytics records for a year, and customer purchase records for ten years.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Contact information

If you have any questions about our privacy policy, please contact us at Walsingham Gallery & Framing, Great Walsingham Barns, Hindringham Road, Great Walsingham, Norfolk, NR22 6DR, United Kingdom.

Additional information

How we protect your data

We are committed to ensuring the information collected is secure.  Suitable electronic, physical and managerial procedures have been put in place to prevent unauthorised access or disclosure.

Information provided is stored on secure servers.

All financial transactions are handled through our payment service provider, PayPal who use the latest most secure technology.  We do not hold a copy of any debit or credit card information.

When you place an order, make payment or access your account, we use Secured Socket Layer (SSL) encryption, which encrypts your information before it is sent to us to protect it from unauthorised access.

You are responsible for keeping your user details and passwords confidential.